Forget Urgent — Embrace Important

Let your values drive your team to focus on what really matters.

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Build Your Team with an Owner Mindset

When your team adopts a mentality of ownership you will see results.

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From Empathy to Excellence

Anticipating your customers needs turns them into advocates.

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Create Margin Through Value Alignment

Biting off more than you can chew teaches you about your priorities.

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Mark will help you build a foundation of value.

When your people get up every day wanting to come to work, success happens. We help you to ensure everyone is in the right jobs, well motivated and properly rewarded.

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Develop a
Hiring Strategy

I will help you develop an ideal profile for an employee that has value alignment to your company. We’ll create a custom interview process to ascertaining candidates viability.

Build Culture
With Your Values

Utilize my 4-level framework to understand how to connect each touchpoint and customer to the bigger picture. Enhance the social/emotional learning of your team.

Make Customer Service
your Differentiator

Sustain a customer service level that stands out from your competition. We’ll evaluate your existing customer service strategy and infuse your values.

Move Your Staff
Into the Right Seats

A well functioning team needs a North star, a metric of alignment that ensures progress towards business goals. That metric is best served through a shared value system.

Create a Leadership
Training Program

Build a program to cultivate and sustain values within staff and students through professional development workshop and program.

Launch your Business
with Clarity

Don’t just focus on your products and services. If you want to make a lasting impact on your customers, I’ll help you redefine your brand positioning by articulating your mission, vision, and values.

Industries

Education

Get your teachers and staff on the same page without re-inventing the wheel.

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Non-Profits & Churches

Value alignment provides a common language to holding our staff accountable.

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Food + Bev

Aligning values builds camaraderie amongst staff and helps achieve new efficiencies.

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Small / Medium Businesses

Values help advance careers and improve output through collaboration.

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Insights.

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Category Consulting

Everyone is an owner

August 22, 2022
“Accept responsibility!” Has anyone ever said that to you? Your parents or coaches? How about...
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Category Consulting

Multi-layered Vision

August 22, 2022
One of my favorite moments as a Chick-fil-A customer is when a team member behind...
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Category Consulting

Attitude

August 22, 2022
  I’m sure you’ve been there…circumstances in your day keep mounting, and you feel as...
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Category Consulting

Speed helps you win

August 22, 2022
Imagine this: 1 day a week, you actually have 75 minutes during one hour instead...
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Category Consulting

What’s the point?

August 22, 2022
My firstborn son is famous around our house for asking the same question over and...
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Meet Mark

Your Value Alignment Consultant

Mark has over 15 years experience in national and international service-based organizations across food and beverage, professional services, education, and non-profit organizations.

As a general manager, HR director, sales specialist, and trainer, he has discovered a bottom-up approach for healthy work culture and generosity-based customer service.